Commitments & Charters

As part of the Hachette UK mission to make it easy for everyone, everywhere to discover new worlds of ideas, learning, entertainment and opportunity, we are committed to making our content and websites as accessible as possible for all readers, including neurodivergent people and those with disabilities. Hachette UK are signatories of both the Charter for Accessible Publishing (ABC Charter) and the Publishing Accessibility Action Group Charter, highlighting our commitment to improving the accessibility of our digital products.

E-COMMERCE WEBSITES

We are committed to making our websites as accessible as possible to all users by making them perceivable, operable, understandable and robust. Our sites have been designed with accessibility and responsiveness in mind to ensure that:

• The functionality for identification, security and payment are compliant with the requirements of the European Accessibility Act.
• They are compatible with assistive technologies such as recent versions of popular screen readers, speech recognition software and screen magnifiers.
• They can be used on different screen sizes and devices including mobile devices.
• All components such as buttons have been designed for ease of keyboard navigation and use of a screen reader.
• The typeface, colours and layout of our sites have been designed to the standards of WCAG 2.2 AA.
• The colours pass a contrast rating of AA.

All Paperblanks sites meet or exceed an accessibility rating reflecting strong adherence to accessibility best practices including WCAG 2.2 AA standards. We will continue to conduct regular audits and updates to ensure an inclusive and user-friendly experience for all customers and to maintain accessibility to WCAG 2.2 AA standards. If we identify any issues, we perform re-testing within two weeks of identification of any issues.

Customer support services

Our support services provide information on the accessibility of our services and its compatibility with assistive technologies, in accessible modes of communication. Contact accessibility@paperblanks.com for help with accessibility issues.